Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Read the full story.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

MARCH 15, 2024

These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Market research tools come in various forms and serve different purposes, catering to the diverse needs of businesses operating in various industries. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

TeamSupport

MAY 14, 2020

With so many different touchpoints factoring into customer satisfaction, from ticket response time to NPS (Net Promoter Score) and everything in between, getting actionable information in a timely way can be a challenge. Does your company currently measure customer satisfaction?

Customer Satisfaction 59

Customer Satisfaction Net Promoter Score Customer Retention NPS 59

SurveySensum

JULY 2, 2023

It is suitable for businesses of all sizes and is affordable for startups and SMBs. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. In addition, its dashboard is easy to navigate and visualizes all your CSAT, CES, and NPS data. with dynamic themes available.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? It involves creating customer touchpoints, analyzing customer feedback and data , and leveraging customer insights to build customer-centric products/services. By understanding customer needs and preferences, businesses can create customer experiences that drive customer engagement and customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Comm100

AUGUST 20, 2019

In order to develop a successful customer experience strategy, you first have to have a vision, understand and relate to your customers, get real-time feedback while also managing employee responses, and create a strategy that looks at the customer experience as a whole, rather than the experience of a few select touchpoints.

Contact Center 40

Contact Center Customer Experience Actionable Insights Start-ups 40

Intercom, Inc.

MAY 18, 2022

First-party data is information you collect directly from your customers, site visitors, and app users based on their actual interactions with your business across numerous touchpoints – both historical and in real time. what customers are interested in, what problems they are facing, what their needs and preferences are).

Touchpoint 217

Touchpoint E-commerce Sales Start-ups 217