Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

FEBRUARY 14, 2023

Fonolo offers feature-rich cloud-based call-back solutions that can be customized to suit your business operations, making it a powerful automation tool. They also use predictive AI tools to power their features, which include: Self-service features Intelligent call routing Sentiment analysis 6.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SurveySensum

JULY 12, 2019

Customer experience management is crucial for your business. In fact, if you ignore the significance of great customer experience in your business operations then you might have to pay a price by losing your customers. With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

MattsenKumar

SEPTEMBER 21, 2023

According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Qualtrics

JANUARY 29, 2021

Qualtrics’ system of action helps governments apply the agility we learned in this crisis to all business operations. Prediction 2: Public sentiment will become a mission critical data set for all government agencies. The commercial sector has long understood the power of sentiment data for delivering outcomes.

Government 26

Government Sentiment Analysis Technology Technology 26

Callminer

MARCH 2, 2020

Improvement strategies targeting everything from internal business operations to technological integrations can have a powerful effect on your first call resolution rate. There are many variables involved in handling customers’ calls efficiently enough to resolve them without need for additional contact to be made on their part.

Sentiment Analysis 291

Sentiment Analysis Customer Satisfaction Start-ups Technology 291

SugarCRM

MARCH 28, 2024

Leveraging CRM Solutions to Boost Sales CRMs have become the golden standard of successful business operations. While in the past, these were just a way to tackle customer information management, these days, CRMs are complex and can be leveraged in multiple ways to overcome business challenges.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26