SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. It gives you top trends on what your customer is most frustrated about so that you can immediately work on those issues.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

NOVEMBER 27, 2020

No one knows better than customer service managers know how vital customer communication is to the success of a business or its product through every avenue of the company. SugarCRM offers an excellent tool to help your business manage customer communication, and it’s called SugarLive. What Is SugarLive?

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

Comm100

NOVEMBER 8, 2018

Standard email platforms lack the workflow capabilities needed for case management within teams, and they often lack the ability to sort, filter, label, triage and prioritise queries. Chatbots are equipped with the power of advanced technology like Natural Language Processing (NPL) , or Machine Learning.

Social Media 51

Social Media AI Machine Learning Technology 51

Zendesk

FEBRUARY 28, 2023

RewordMaster RewordMaster (Support) ensures that your customer service agents are able to effectively communicate with customers in a professional manner that reflects your company’s voice in any supported language. Sweephy (Support) is a data cleaning and preparing automated machine learning tool.

ML 52

ML Predictive Analytics Machine Learning Construction 52

PeopleMetrics

JANUARY 28, 2021

We're identifying what that moment of truth is, and we're empowering the client to understand how that moment of truth is going, and following up on customers who have had a poor experience. And not just following up - managing it through a specific process that we call "case management" that we've always had in our product.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Tethr’s vision is a world where every company listens, and every customer is heard. social media comments , user reviews, etc.). You mention conversations.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20