Totango

MAY 13, 2022

During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions. Some of the most important tool categories and representative providers include: In-app guides: Whatfix. Six of the Best Customer Engagement Platforms for Onboarding.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Totango

MAY 11, 2021

In some cases, there may be other categories of stakeholders. You can apply segmentation to group stakeholders into different categories in order to facilitate automated communication processes. Stakeholder engagement by type: lets you zero in on specific categories of stakeholders for customized monitoring and actions.

Net Promoter Score 84

Net Promoter Score Customer Journey Map Legal Social Media 84

Experience Investigators

APRIL 14, 2020

You may have many customers across many demographic and psychographic categories. I consider three categories when gathering data for journey maps. Consider three categories when gathering data for journey maps: 1) Customer feedback and emotional data; 2) Customer behavior and actions; 3) Systems, procedures, and touchpoints.

Customer Journey Map 136

Customer Journey Map Touchpoint Start-ups Social Media 136

Totango

JUNE 2, 2020

Customers may fall into one of the following categories: Some may not answer your emails. To better support our customers and fellow business leaders alike, we have developed a free COVID-19 Customer Engagement Toolkit that can help illuminate a clear path forward, both for you and your customers. Some might not be affected.

Start-ups 62

Start-ups Customer Retention 62

Help Scout

AUGUST 11, 2021

Aggregated “toolkits” of paired blog posts, webinars, and ebooks. The categories currently include: CCO role. When you navigate to HubSpot’s customer service blog, you can see any top or trending content, new content, and individual categories organized in an easy-to-navigate way. Customer listening path. Customers as assets.

Customer Service 82

Customer Service Artificial Intelligence Start-ups Education 82

Totango

SEPTEMBER 22, 2022

Then we’ll look at five critical categories of SaaS applications and review some specific providers. To best understand where the different categories of tools fit, it’s best to look at the various stages of the customer lifecycle as clients progress from early prospects to mature customers. What Are SaaS Tools?

Business Growth 71

Business Growth CRM Social Media Sales 71

Intercom, Inc.

NOVEMBER 28, 2018

The six most common categories that sales tools fall under are: Customer relationship management (CRM). I’ve organized this list using the six categories above. At the top of each category are the tools we use at Intercom, but I’ve included plenty of alternatives that might be just as good, or even better, for your needs.

Sales 192

Sales CRM Customer Relationship Management Start-ups 192