SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It also offers effective AI analysis of customer feedback.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is an end-to-end feedback management tool that helps you launch all kinds of surveys such as NPS, CES, CSAT, onboarding, and feature adoption.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JANUARY 18, 2024

Don’t you agree that our new and innovative product is far superior to our outdated, less efficient competitor offerings?” – what do you think is wrong with this question? NPS question 4. Closing the loop is the biggest gap in feedback practices today. The result? CSAT question 2. Open-end 3.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

SurveySensum

JULY 4, 2023

Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. These indicators can be your NPS score, customer retention rate, CSAT score , etc.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52