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Meet Pete Khanna, TeamSupport’s New CEO

TeamSupport

I tend to gravitate to service type SaaS companies that provide valuable products and tools to enable our customers to solve problems and that provide meaningful impact on their businesses. I migrated to Colorado in 1994 at the tip of the rise of the software and technology industries—and then I caught the start-up bug!

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John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Swiftpage is the owner of Act! ,

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How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

Customer Bliss

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. About William Chumley.

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19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

ClientSuccess

4) From : Jorie Basque , Customer Relationship Manager | Company : InGenius Software | Location : Ottawa, Canada. Whether it’s because we’re afraid of failing, or because we’re afraid of the unknown that comes with experimentation and innovation. If you learn nothing else, learn to listen. Stay organized. And stay focused.

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How to Conduct a Talent Assessment to Build Better Teams

ProProfs

Companies that embrace diversity are more likely to be innovation leaders. For example, let’s say you’re a SaaS brand offering a customer relationship management tool, and you’re hiring for a content writing position. Creating more innovation . For example: . They are also more appealing to job candidates.