Shep Hyken

DECEMBER 7, 2021

They discuss how businesses can be vigilant against complacency by safeguarding success and customer relationships. The more success we have in our customer interactions, the more we get overconfident. We become vulnerable to taking customer relationships for granted. Quotes: “Complacency kills businesses.

Customer Relationship 61

Customer Relationship Customer Service Customer Experience 61

TeamSupport

AUGUST 17, 2020

I tend to gravitate to service type SaaS companies that provide valuable products and tools to enable our customers to solve problems and that provide meaningful impact on their businesses. I migrated to Colorado in 1994 at the tip of the rise of the software and technology industries—and then I caught the start-up bug!

Sports 59

Sports B2B Innovation Customer Relationship 59

Bill Quiseng

MAY 8, 2017

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Swiftpage is the owner of Act! ,

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

Zendesk

JANUARY 18, 2024

Customer data privacy impacts your business because it directly affects your customer relationships. If your business doesn’t safely handle consumer data, you could leave your customers vulnerable to threats that could negatively impact their lives. Source: Zendesk CX Trends Report 2024.

CX 52

CX Education Government Compliance 52

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. About William Chumley.

Government 44

Government CX Transformation CX B2B 44

ClientSuccess

OCTOBER 10, 2018

4) From : Jorie Basque , Customer Relationship Manager | Company : InGenius Software | Location : Ottawa, Canada. 13) From : Sheik Ayube , Director | Company : ESG (Customer Success as a Service) | Location : Denver, Colorado. 14) From : Naisan Modjarrad , Director Customer Success | Company : Apttus, Inc

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

ProProfs

DECEMBER 5, 2022

For example, let’s say you’re a SaaS brand offering a customer relationship management tool, and you’re hiring for a content writing position. In this case, you can ask for a writing sample on a different SaaS topic than customer relationship management, such as popup marketing or LMS-based employee training.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52