Compliance Customer Service Education Scorecard 
Help Scout
JULY 15, 2021
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.
Execs In The Know
FEBRUARY 16, 2023
Western Union agents were prepared for success after practicing high-impact call scenarios faced in their day-to-day interactions with live customers. Diane Porter, Director of Education and Instructional Design, was clear about why Sallie Mae uses Zenarate simulation training. “We
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Callminer
FEBRUARY 21, 2018
Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Call centers must keep in mind…”. Craig Borowski.
Callminer
NOVEMBER 9, 2020
Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Luckily, there are ways to spot inbound call fraud in real time, allowing agents to take back control over customers’ security without jeopardizing the overall customer experience.
Callminer
SEPTEMBER 5, 2017
Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Jack is a regular public speaker on customer service/experience, AI, and automation. which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour.
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