Compliance Predictive Analytics Technology Text Analytics 
Lumoa
APRIL 28, 2024
Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).
DMG Consulting
AUGUST 9, 2018
Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.
DMG Consulting
OCTOBER 17, 2019
DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.
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