Hodusoft

FEBRUARY 29, 2024

MSPs must ensure that their call center is equipped with the right type of technology tools. Keeping up with the latest technologies and troubleshooting a wide range of problems can be demanding. Continuous training is essential due to the ever-evolving nature of technology. He couldn’t be more right.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Hodusoft

OCTOBER 19, 2023

Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

DMG Consulting

AUGUST 10, 2023

Real-time guidance applications leverage AI technologies to understand live conversations as they occur and use this information to deliver actionable alerts or recommendations to agents and/or supervisors. For customers, it creates a welcoming and positive discussion (spoken or written) with an individual who is their advocate.

Artificial Intelligence 48

Artificial Intelligence Predictive Analytics Compliance AI 48

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Zendesk

OCTOBER 4, 2023

Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). Robotic process automation also uses data to follow predefined rules and compliance standards.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

DMG Consulting

APRIL 13, 2022

The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. The Workforce Management for the Enterprise report presents an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology and innovation.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

DMG Consulting

OCTOBER 17, 2019

DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Customer Bliss

MAY 4, 2017

Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. Citrix did some great work at that time on predictive analytics and intentional customer experience, as a side note. About Tabitha. Love it when that happens.) Tabitha was a big part of that.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

ProProfs

MAY 10, 2023

Features Available Across Roles- You can use Glider AI assessments across various job roles like technology, marketing, sales, and more. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs. It is the best pick for tech recruiters because it is built around testing coding and programming skills.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Features Available Across Roles- You can use Glider AI assessments across various job roles like technology, marketing, sales, and more. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs. It is the best pick for tech recruiters because it is built around testing coding and programming skills.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Their achievements include a remarkable 5x return on investment and a 45% increase in business valuation metrics.

AI 52

AI Artificial Intelligence CX Compliance 52

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Beyond Philosophy

MAY 12, 2021

Some are improving Customer Experiences via a combination of technology and the human workforce in new ways to accomplish it. Technology Can Help. Porte says the technology to close the forming gap is available. Investments in technology should be part of a Customer Experience improvement strategy.

Customer Expectations 89

Customer Expectations AI Machine Learning Technology 89

Sprinklr

OCTOBER 20, 2021

Extensive source coverage: how many sources of data does the technology enable, including social, traditional media, web sources, first-party data, as well as integrations and partnerships? Brand amplification: can the technology help you amplify your brand by engaging employee advocates and influencers to promote content more widely?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry.

Contact Center 203

Contact Center Healthcare AI Sales 203

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37