Compliance Machine Learning Predictive Analytics Technology 
Hodusoft
JANUARY 24, 2024
Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.
Lumoa
APRIL 28, 2024
Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback.
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Lightico
FEBRUARY 11, 2024
This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.
Logicalware
JULY 26, 2023
Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision.
Zendesk
OCTOBER 4, 2023
Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). Using data, AI continuously learns, making it a powerful tool for problem-solving.
DMG Consulting
OCTOBER 17, 2019
DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.
DMG Consulting
AUGUST 9, 2018
Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.
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