Sprinklr

OCTOBER 5, 2021

Taking into account the trajectory that industry regulators are beginning to set out for dealing with the digitally connected customer, what technology capabilities do organizations need to enable their success? Complaints management technology can help you provide a truly unified customer experience online.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. This is a powerful customer service technology in multiple ways. The world of AI technologies is deep and complex, so this is not an exhaustive look. The Power of NLP. Conclusion.

Sentiment Analysis 107

Sentiment Analysis Customer Service Machine Learning AI 107

Lightico

FEBRUARY 22, 2024

Manual data extraction from unstructured documents has been a bottleneck, hindering operational efficiency and exposing insurers to risks of inaccuracies and compliance breaches. The Role of IDP in Automating Insurance Document Processing Enter IDP – a revolutionary technology that promises to revolutionize insurance documents processing.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

Lightico

JUNE 29, 2023

The 1900’s witnessed significant advancements in signature technology. Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. These advancements ensure the integrity and non-repudiation of digitally signed documents.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Comm100

OCTOBER 30, 2020

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Today, we’ll give you a shortcut to doing just that. Salesforce Einstein.

AI 59

AI Technology Technology Artificial Intelligence 59

Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Today, we’ll give you a shortcut to doing just that. Salesforce Einstein.

AI 52

AI Technology Technology Artificial Intelligence 52

Lightico

JULY 16, 2023

Incorporating intelligent document recognition technology further simplifies document verification, making the process faster and more accurate. Leveraging machine learning algorithms can enhance predictive capabilities, enabling lenders to assess creditworthiness efficiently and expedite loan approvals.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Zendesk

JANUARY 18, 2024

Because AI as a service (AIaaS) providers make AI technology more accessible to businesses, ensuring AI transparency is more important than ever. Creating laws that emphasize transparency in AI can ensure compliance with legal requirements. The ethical implications of AI means making sure AI behaves fairly and responsibly.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Sprinklr

SEPTEMBER 20, 2021

What technology enables successful complaints management? Considering the latest technology when designing and improving the Internal Dispute Resolution (IDR) process will help achieve a frictionless experience for your customers. Does it provide auditability for regulatory compliance?

Machine Learning 88

Machine Learning CXM Social Media CRM 88

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Technology. Applications that Improve the Customer Journey. How it Works.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Neosperience

MARCH 18, 2020

Artificial Intelligence and Machine Learning can offer real help against Covid-19. We created a team of experts working with our technologies to develop screening algorithms that support the health system. Data collected anonymously in compliance with privacy legislation.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Non-Profits Hospitality 52

Neosperience

SEPTEMBER 25, 2020

Technology shows all its destructive nature when applied to what has always seemed unchangeable. It is the case of agriculture , and its enormous possibilities for growth and development if interfaced with the latest innovations and technological solutions of Smart Agriculture. . Phytopathology. Precision Farming.

Agriculture 52

Agriculture Machine Learning Technology Technology 52

Zendesk

OCTOBER 4, 2023

Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). Using data, AI continuously learns, making it a powerful tool for problem-solving.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Lightico

JANUARY 28, 2024

It’s in this labyrinth of paperwork that the Auto Finance sector encounters its most significant challenges — a terrain where efficiency, accuracy, and compliance are not just desirable but imperative. The need for innovation becomes evident in the face of these challenges.

Finance 52

Finance AI Artificial Intelligence Data Entry 52

Lightico

JULY 26, 2023

The role of OCR, RPA, and intelligent loan application management systems in automating loan processing To address these challenges, lenders are turning to technologies such as Optical Character Recognition (OCR), workflows, and intelligent loan originations application management systems (LOS).

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

Lightico

APRIL 20, 2022

Here, we’ll explore some ways technology can help support anti-fraud efforts. Under certain circumstances, the employer can even face a prison sentence for compliance lapses. Fortunately, companies needn’t be forced to choose between compliance and efficiency. Therefore, it’s critical that companies perform verification checks.

Compliance 52

Compliance Artificial Intelligence Machine Learning Legal 52

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

SurveySensum

DECEMBER 29, 2023

Leverage Technology Solutions Harnessing technology to its fullest potential by incorporating patient-centric solutions elevates the healthcare experience. These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

DMG Consulting

JANUARY 17, 2019

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” At the same time, customers benefit from individualized customer experiences.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly. Augment Agent Capabilities.

AI 52

AI Artificial Intelligence CX Machine Learning 52

Ameyo Callversations

MAY 19, 2022

AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. Chatbot AIs have a strong NLP engine and machine learning base that allow them to understand customer conversations with deeper context. AI Chatbot and its Importance.

AI 52

AI Sales Artificial Intelligence ML 52

DMG Consulting

OCTOBER 17, 2019

DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Comm100

MARCH 7, 2019

Chatbots have quickly moved from lofty vision to technological reality. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 52

Machine Learning Sentiment Analysis Artificial Intelligence AI 52

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

MARCH 3, 2022

in seconds using machine learning. Lexalytics provides semi-custom applications to resolve compliance issues if any. With automated survey technologies, Qualtrics comes with 100+ customizable questions. The highly sophisticated AI helps you detect customer trends and use machine learning to solve issues.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Comm100

MARCH 7, 2019

Chatbots have quickly moved from lofty vision to technological reality. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

Neosperience

AUGUST 24, 2020

The recovered images are then analyzed by Machine Learning algorithms that allow you to highlight the behavior of visitors. . In addition, real-time information on compliance with health regulations allows the store manager to intervene promptly to avoid situations of danger not appreciable for the customer experience.

B2C 52

B2C B2B Retail Artificial Intelligence 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. A banking phone system must ensure compliance with industry regulations. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. It’s not just about technology!

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Hodusoft

DECEMBER 13, 2023

Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64