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8 Essential Capabilities You Need for Interaction Analytics

Uniphore

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Here are a few things you should be looking for: Domain-specific conversational AI technology. Intent recognition and analysis.

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Harnessing the Power of AI in Lending: Leveraging Artificial Intelligence to Revolutionize Loan Originations Servicing and Document Management

Lightico

The digitization of the financial services sector has generated vast amounts of unstructured data in the form of documents, either PDF or images, and volumes of data that can hold valuable insights for businesses, and help make better decisions. However, extracting meaningful information from this data has been a challenge.

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Conquering Uncertainty: How Intelligent Document Processing (IDP) Empowers Your Credit Analysts

Lightico

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB.

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How to Streamline Auto Loan Origination with Intelligent Document Processing (IDP)

Lightico

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.

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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . in seconds using machine learning. Verint ForeSEE.

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Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Learn more about Sprinklr’s AI-powered social listening tool. Streamline customer engagement.

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Product updates: XM is now more streamlined, intelligent, and mobile

Qualtrics

We’ve also built-in collaboration technology that allows you to seamlessly tag and chat with others without needing to swap between apps and systems. New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. AI to make work smarter and more intuitive.