Lightico

MARCH 23, 2022

These tasks can include binding coverage, underwriting, settling claims, and appointing retail agents in a certain region. Insurance MGA’s, or Managing General Agents, perform many tasks that typical insurance companies normally handle. But what is an MGA, and how can it be helpful to an insurance company?

Retail 52

Retail Innovation Sales Customer Service 52

Customer Bliss

SEPTEMBER 11, 2014

Eight out of ten service calls (or retail interactions) begin with prescribing a solution to a customer before the customer need is heard, understood and validated. Zane’s Cycles, a bicycle shop in Connecticut sells $15 million a year in a single store. Listen and then Repeat. Customers want to vent.

Retail 78

Retail Customer Experience 78

Customer Bliss

MAY 23, 2017

LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., She is a member of the Board of Directors of Special Olympics Connecticut and a member of the Saratoga Race Course Advisory Board. After a while, though, she transitioned to retail. About Lynn.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Hodusoft

AUGUST 16, 2023

Colocation services: This provides a data center to retail customers where they can rent equipment, space, and bandwidth. Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont.

Technology 52

Technology Technology Customer Retention Entertainment 52

Intercom

APRIL 20, 2023

Jim: In my first job out of college, I was going to visit my girlfriend, now my wife, in Connecticut. So, yes, if you own a retail store and your POS is down, then yes, fixing that problem effortlessly is the most important thing. Before we get started, could you give us an idea of your journey to this point in your career?

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Intercom, Inc.

APRIL 15, 2021

I was actually supposed to start in Connecticut, but before I started, they told me the company had moved to California to start raising VC money. I’m excited to be here. Long story short is I studied engineering back in France and came to the US for an internship at a startup.

AI 118

AI Start-ups B2B Predictive Analytics 118