SurveySensum

SEPTEMBER 4, 2023

Asking the right questions at the right time helps you see if your customers are happy, if they have any problems, or if they want something new. This info is super helpful as it identifies pain points, makes improvements, enhances users’ experience, and ensures effective SaaS customer retention.

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

Zendesk

MARCH 20, 2024

According to the Zendesk QA Customer Service Quality Benchmark Report 2023: 86% of surveyed organizations agree QA processes like conversation reviews improve the quality of customer service. 76% of surveyed organizations agree that QA helps to improve customer satisfaction (CSAT). Try it for free today.

Customer Service 52

Customer Service Net Promoter Score AI NPS 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you love CEM as much as we do?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. Limited customization.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Fonolo

APRIL 16, 2019

I also believe that these interactions are highly under-reported, and are not afforded the weight and importance by management that they deserve, in spite of their indirect effect on a commonly used metric: the Net Promoter Score (NPS). By directly targeting and reducing the number of Detractors, you can increase your NPS.

Net Promoter Score 108

Net Promoter Score Contact Center NPS Engineering 108

Zendesk

MARCH 31, 2021

It can also be quantitative , such as a customer satisfaction score or a numerical review. Customer feedback can also be direct , such as a survey answer or conversation with an agent. Direct customer feedback. Customer service feedback. Toister’s solution: Have more customer conversations. CSAT score.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you love CEM as much as we do?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Zendesk

JUNE 21, 2023

Customer advocacy : For industries where people want to know if a business has a good track record—like construction, home services, education, and healthcare—customer advocates hold a lot of power. Customer satisfaction: Keep tabs on customer reviews, survey feedback, referrals, sales, and service metrics.

Social Media 52

Social Media Net Promoter Score Education Construction 52

Zendesk

AUGUST 22, 2023

Customers’ responses might not be positive, but getting this kind of feedback can still be a constructive experience. Customer retention rate displays the increase in the number of customers who make recurring purchases. Growth rate reveals improving revenue, the number of customers, or the size of purchases.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52