Customer Bliss

FEBRUARY 11, 2020

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today I want to talk about LEGACY. Number one: you need to know it.

Start-ups 87

Start-ups CX Customer Experience 87

Execs In The Know

APRIL 26, 2023

Organizational transformation is a hot topic for CX leaders and business executives alike. To ensure that organizational transformation is a successful undertaking, it is important to understand not only the benefits but also how to overcome potential pitfalls. And that’s where organizational transformation comes in.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Aquire

NOVEMBER 17, 2021

Customer experience has become the ultimate competitive advantage. The customer experience battleground. The customer experience battleground. Creating good customer experiences (CX) is top of mind for most companies. On the other hand, customer experience is where competition gets interesting.

Retail 98

Retail B2C Customer Experience Omnichannel 98

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. She’s been coaching business leaders for over 30 years, helping them build more customer-centric initiatives and create long-lasting, memorable relationships with their customers. What will your legacy be?

CX 181

CX Start-ups Business Growth Engineering 181

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Fonolo

NOVEMBER 17, 2020

But 300+ days must be. There’s no substitute for a human voice when you have a complex problem. Sometimes, you just need to speak to a person. Read the Full Industry Report Here: Contact Center Trends 2021. Here’s what they said. Contact Center Trends 2021. Increasing Empathy. We had to listen.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Fonolo

JANUARY 9, 2018

The cloud has radically transformed the call center industry. But what would not be expected is the new power centers created by that shift. You can grab it here , sponsored by our good friends at Genesys. Global bank ING used Twilio to replace a legacy Avaya call center. Ovum’s Ranking of Cloud Vendors.

Contact Center 65

Contact Center Social Media Technology Technology 65