CRM Customer Acquisition Customer Relationship Customer Retention 
Zendesk
MARCH 16, 2023
From “CRM for apps” to ideal product-market fit Once he raised his first million after a productive meeting at SXSW, there was a domino effect of investment. The term CRM —customer relationship management—is everywhere now, but it wasn’t in the early days of Appboy. This is where it’s going.”
SugarCRM
DECEMBER 6, 2022
Many companies are now turning to their CRM to help both aid in customer retention and prevent customer churn. Because of this shift in customer expectations and needs, forward-thinking utility executives are placing a higher emphasis than ever on being proactive with their customer support strategies. .
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SugarCRM
MAY 11, 2023
Customer relationship management (CRM) solutions serve as a hub of this transformation and help organizations turn transformation investments into revenue. In this article, we will explore a few of the top ways companies are using CRM solutions to revolutionize the manufacturing sector.
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
PeopleMetrics
DECEMBER 12, 2017
“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.
Intercom, Inc.
JUNE 14, 2022
Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? .
Zendesk
DECEMBER 1, 2021
Once someone has engaged with you either through creating an account or making a purchase, they become part of your company’s customer relationship management (CRM) record. That valuable data can be used to inform future marketing efforts as well as fine-tune the customer experience.
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