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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

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Top 3 Things Your CRM Must Do for Your Organization

SugarCRM

If you work in sales, you know just how important having a CRM is. But just having a CRM isn’t enough. Relying on outdated tools or processes can seriously hinder your team’s ability to meet shifting customer needs and expectations. With an Industry-Leading CRM, You Can…​ . Get Rid of Busy Work

CRM 29
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Our Top 6 Picks for Call Center Automation Software

Fonolo

In other words, you can offer a more unified experience for your customers, no matter what channel they start or end the interaction on. Sales and marketing Modern contact center agents are no longer just support reps — they’re key parts of your sales and marketing team, too. Our Picks for Best Call Center Software 1.

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Everything You Need to Know About Sales Automation

SugarCRM

One of the first business applications of automation was in sales. Sales automation provides a great way for companies to simplify repetitive, time-consuming tasks like data entry and customer communications. What Is Sales Automation? How Does Sales Automation Help? Increase lead-to-sale ratios.

Sales 26
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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Capture, Manage and Analyze Customer Data.

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Contact management 101: A guide for sales and support teams

Zendesk

Sales and support conversations aren’t so different from chats at parties. A great call with a customer will end badly if you don’t remember their personal details—whether that’s their name or their most recent purchase. Although contact management solves many problems for businesses, its powers are finite.

Sales 52
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How CX Teams Can Use AI to Stay Ahead of Customer Needs

SugarCRM

Such solutions heavily rely on customer relationship management (CRM) software in the business space. But with great volumes of data, there appears a new issue: data accuracy. Recent studies have shown that CRM data accuracy diminishes yearly by approximately 30%.

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