Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience 83

Customer Experience ML Social Media CX 83

Fonolo

MAY 23, 2023

Real-Time Analytics Use advanced analytics tools to process and interpret data in real time, enabling dynamic personalization during customer interactions. Real-Time Analytics Use advanced analytics tools to process and interpret data in real time, enabling dynamic personalization during customer interactions.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SugarCRM

SEPTEMBER 15, 2022

If you look back over the last couple of years, the organizations that managed these challenges more seamlessly were the ones that had already embraced emerging technology-equipped Artificial Intelligence and Machine Learning (AI/ML) capabilities. Volatile economic conditions are making anticipating customer needs more important than ever.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

DMG Consulting

NOVEMBER 1, 2022

To achieve this essential corporate objective, they require a company-wide KM solution that enables them to provide consistent answers and information in all channels and touchpoints. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. loaded and keeping it current. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

SugarCRM

APRIL 14, 2022

Imagine getting alerted in real-time about a specific customer who is ready to buy and understanding their intent based on what topics they are reading about on your website and what device they are using to engage with your content. Having a centralized CRM system really does help. The solution stands in making AI pragmatic.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

JULY 2, 2023

Key Features Its seamless integration with Salesforce allows companies to sync their customer data into their CRM data and get a holistic view of customer relationships. Its advanced analytics provide actionable insight from customer feedback. Key Features It has robust integration with various CRM systems.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118