Confirmit

AUGUST 7, 2019

Confirm supports Market Researchers who are increasingly challenged to mine the wealth of information from multiple feedback channels - including social media, CRM systems and unstructured data sources. Leading MR agencies use the Confirmit Horizons platform as the engine of their business. Market Research Videos.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

UJET

DECEMBER 17, 2020

Advanced NLP algorithms collect and learn from a diverse range of human voices , which means the speech engine can recognize a language no matter the accent or impediment. AI-driven automation can dynamically change CRM fields , and agents understand the customer’s situation right away. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Advanced NLP algorithms collect and learn from a diverse range of human voices , which means the speech engine can recognize a language no matter the accent or impediment. AI-driven automation can dynamically change CRM fields , and agents understand the customer’s situation right away. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Intercom

NOVEMBER 30, 2021

Business intelligence tool Prodsight connects with Intercom to surface the most critical topics you should be tracking, help you identify underlying issues, and provide an automated sentiment analysis for every message so you can understand how customers feel about certain topics or features. CRM: Salesforce.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

SugarCRM

JUNE 6, 2022

Growth is a business priority for our customers and us, so at Sugar, we strive to become your growth engine. With sentiment analysis , we help you get ahead of the curve and identify your customer satisfaction. If we narrowed down SugarConnected 2022 to a single word, that word would be growth. Let’s see how we have managed it!

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Qualtrics

APRIL 13, 2021

Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management. And they need to empower a culture of action within their organizations so they can dynamically respond and improve experiences in real time. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. We tie them to your CRM events so you’re triggering the measurement at the right point and the right time. Deepa: I love telling this story.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

FEBRUARY 11, 2022

Using the Listening Engine, you can directly listen and respond to customers. The tool has Predictive Intelligence and Analysis that collect customer data from various sources to know more about them and drive meaningful communication. . It can be easily integrated with your existing CRM for smooth operation. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Qualtrics

OCTOBER 28, 2020

Predict future customer behavior - When you can answer the core customer questions of who, what, where, when, how and why, you can start to engineer strategic customer campaigns and make decisions to target audiences that will likely buy your products and services. Read our free e-book ‘The secret to digital experience?

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34

ProProfs

APRIL 5, 2022

CRM and Lead Management Tools – These technically aren’t lead generation tools. Integrates well with CRM and ABM tools. Integrations with CRM tools, such as Salesforce, Mailchimp, and more. Save leads into your CRM with the same organization. Well-timed ads on the biggest search engine in the world.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52