DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It also offers CRM Integration with support tickets.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 10, 2023

Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics. CRM Software: Consider using effective CRM software. While the outcome might be entirely the same, great support agents can make a difficult experience feel effortless through experience engineering.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

DMG Consulting

JULY 31, 2019

Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) and offline (e.g., TV/radio/print ads, billboards, trade show promotional items, etc.)

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

SurveySensum

NOVEMBER 8, 2023

Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns. From sending e­mails to posting on social media or updating your CRM, automation allows for greater efficiency and productivity. What more could you strive for?

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52