DMG Consulting

MAY 8, 2023

The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. This is in large part a response to their enterprise customers who have been asking these vendors for years to open up their solutions so that they could interoperate with other systems and applications, particularly CRM solutions.

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook AI 62

SugarCRM

SEPTEMBER 13, 2022

Automated CRM can eliminate manual tasks for sales reps and even prescribe their next move with artificial intelligence. There are now more than 2,200 CRM providers in the U.S. If you’re new to sales CRM or just want to streamline your operation to a simpler, more effective strategy, we recommend these 11 sales automation tools.

Sales 26

Sales Data Entry CRM Finance 26

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. We caught up with Volker Hildebrand, SugarCRM SVP Product Management, and Zac Sprackett, Chief Product Officer, to ask where the big innovations in sales technology can be found. For the above reasons, leadership teams cannot take their foot off the gas.

B2B 26

B2B E-commerce CRM CX 26

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. Keep in mind that your customers do care about the outlook and design of the website on their mobile devices.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. The future is urgently calling for us to shift to company-wide alignment with CX. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 182

Customer Service Start-ups Education Gaming 182