SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

MARCH 18, 2020

In times of trouble, which is the case today, it’s typical for customers to reach out more frequently to the companies with whom they conduct business, particularly healthcare organizations, insurance companies and financial services organizations. As necessary, conduct video-based training sessions with employees who are working from home.

Contact Center 100

Contact Center Legal Government Text Analytics 100

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Look for a tool that provides robust data analytics and insights. And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. No more manual coding! Pros Easy to use.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ProProfs

MAY 3, 2023

Facilitates data transfer through a CRM. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Integrates with various CRM and marketing automation tools. Used for education, healthcare, and business assessments. Price: Starts at $14.08/month/user

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Facilitates data transfer through a CRM. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Integrates with various CRM and marketing automation tools. Used for education, healthcare, and business assessments. Price: Starts at $14.08/month/user

Education 52

Education Text Analytics CRM Social Media 52

Qualtrics

SEPTEMBER 24, 2019

Today, the text analytics software that comes with the best online survey tools makes light work of text responses — it automatically analyzes responses, assigns topics and sentiment scores and automatically shows you the trending topics and sentiment. So do happy customers spend more with you? Single Sign-On.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20