Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Companies do marketing, sales and CRM – the customer does the experience! So, what should we expect in the nearest future?

CX 129

CX Customer Experience Education Machine Learning 129

ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. —@clearaction. Customers First, or Employees First ?

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64