Sprinklr

OCTOBER 20, 2021

Extensive source coverage: how many sources of data does the technology enable, including social, traditional media, web sources, first-party data, as well as integrations and partnerships? Brand amplification: can the technology help you amplify your brand by engaging employee advocates and influencers to promote content more widely?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Aquire

AUGUST 2, 2021

What’s also important to note is that, with the right technology, you can customize the automated messages that start the live chat conversation. For example, if someone is looking for sports gear, the message could ask them if they want to know more about the available sports brands. Integrate a CRM with live chat.

Sports 52

Sports Start-ups CRM AI 52

Zendesk

DECEMBER 3, 2020

“I think of it like sports,” Bean says. Tip #3: Use the right CRM to empower your reps. The technology your team uses – specifically, their customer relationship management (CRM) platform – should help them work more efficiently and intuitively than they ever could before. Start your free trial.

Sales 52

Sales CRM Sports Start-ups 52

Totango

AUGUST 11, 2022

Monitoring and managing all these interactions effectively requires technology tools to collect data from multiple customer contact points, analyze the results, and put the information to practical use. There are several ways you can use technology to make training more accessible.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Zendesk

FEBRUARY 21, 2024

Evolving technology means customers are no longer limited to shopping locally. Prospecting and lead generation skills: Reps must be savvy with lead generation tools and sales customer relationship management (CRM) software that initiate interest and automatically qualify leads to make lead management easier.

Sales 52

Sales Social Media CRM B2B 52

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Companies do marketing, sales and CRM – the customer does the experience! So, what should we expect in the nearest future?

CX 129

CX Customer Experience Education Machine Learning 129

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. —@clearaction. The survey insights are only so valuable until people act on them.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

ClearAction

JANUARY 6, 2021

12) Stop over-relying on customer experience technologies. Technologies are essential for information accessibility, efficiencies and important aspects of ease-of-work and ease-of-doing-business. Technologies are essential for information accessibility, efficiencies and important aspects of ease-of-work and ease-of-doing-business.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Intercom, Inc.

OCTOBER 29, 2020

And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. “It’s sort of like driving a big yacht versus driving a sports car. It’s sort of like driving a big yacht versus driving a sports car.

Start-ups 209

Start-ups Sports Engineering Artificial Intelligence 209

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Get instant detractor alerts on your CRM so you can close the loop in time. Embrace innovation: Be open to incorporating innovative solutions, technologies, and strategies that align with customer demands.

Retail 52

Retail Customer Feedback CX Social Media 52

SugarCRM

APRIL 2, 2019

Since becoming a customer, I’ve renewed, added new services and purchased lots of gear to sport my Peloton obsession. In addition to the bike, I get a continuous stream of new content anytime and anywhere. Good is not good enough: Unstoppables aim for flawless delivery every time, because mere customer satisfaction is not good enough.

Sports 30

Sports B2C Customer Relationship Customer Satisfaction 30

SugarCRM

AUGUST 6, 2019

The customer’s favorite sports team was in the midst of a big game, and she wasn’t happy to be missing it. Before you can really rely on customer service to build your brand, you’ll need to have the right tools and technology in place. Nor is it contained within a single job role. Did Southwest’s service team respond to the post?

Customer Service 24

Customer Service Social Media Sports Gaming 24

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. There is so much knowledge in the sales CRM systems. We can distill it, we just need to get it out.

Engineering 118

Engineering Government B2C Start-ups 118

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. It evolves more rapidly than any preceding technology, and you must evolve as fast as the internet evolves or you fall behind. Think about our friends, our family, our colleagues, people we play sport with, do hobbies with.

Start-ups 118

Start-ups Innovation Sales NPS 118