Aquire

JULY 23, 2021

Although this online approach has made shopping easier for consumers, it has also brought unique problems for ecommerce companies — like website optimization and service over multiple digital touchpoints. All of these touchpoints need to be unified. Many companies lack the necessary insight into customer behavior and buying patterns.

Manufacturing 98

Manufacturing Retail Omnichannel Touchpoint 98

SugarCRM

AUGUST 19, 2019

The global manufacturing industry is changing rapidly. Driven by the phenomenal pace of technology and ever-increasing customer expectations, modern manufacturing businesses – from producers through to wholesalers and distributors – have had to adapt to a entirely new set of rules. Continued investment in IoT.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Intercom

DECEMBER 10, 2021

Today, we’re unveiling the results of a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams. Customer service reps feel the same. Read more: The custom bot that saved logistics platform Stuart over 2.5k hours per week.

E-commerce 97

E-commerce Retail Touchpoint Manufacturing 97

Totango

JUNE 26, 2020

As SaaS customers tighten their belts to survive the pandemic, there are expected to be major to severe revenue losses across more than half-a-dozen critical industries, including banking and finance, telecommunications, manufacturing, and others. This reduction in cash flow is likely to increase rates of SaaS customer churn.

Customer Retention 94

Customer Retention Manufacturing Finance Touchpoint 94

Aquire

NOVEMBER 1, 2021

For example, you could point a customer in the direction of a competitor’s product if it’s better placed to meet their needs. Although it won’t immediately help your bottom line, it will help foster trust and create better customer relationships in the long term. Types of customer engagement. What is customer engagement?

Social Media 98

Social Media Omnichannel Touchpoint Technology 98

Intercom

AUGUST 2, 2023

She began her journey in the CX field over 30 years ago by designing customer satisfaction methodologies, and went on to lead customer experience transformation at semiconductor manufacturer Applied Materials and teach marketing at the University of California.

Innovation 52

Innovation CX Non-Profits AI 52

Qualtrics

APRIL 14, 2021

It covers hurdles like complicated purchasing patterns, long supply chains, complex client relationships with multiple stakeholders and frequent changes to client priorities. This can lead to longer sales cycles and more resources required to meet customers’ expectations. Abdul Dezkam, Lead Insights Specialist at Grundfos.

B2B 26

B2B Close the Loop CX B2C 26