Zendesk

MAY 17, 2022

According to The State of Digital Customer Experience , CSAT is the top metric companies use to measure digital CX improvement. Unmet expectations lead to dissatisfaction. By collecting user feedback during key touchpoints, you learn whether you’re meeting—and hopefully exceeding—your audience’s needs. Hospitals: 69.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

ECXO

APRIL 13, 2023

Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. These include manufacturing and financial services. What do customers expect? Different, but the same.

Customer Experience 52

Customer Experience CX B2B B2C 52

Zendesk

MAY 3, 2021

Improving IT security, internal collaboration, offering customer service across multiple channels, and flexible technology are high priority touches for companies that have adapted to new workflows and processes. Manufacturing. How should manufacturers invest in CX? Check out our whitepaper on CX in manufacturing.

CX 52

CX Manufacturing Entertainment Healthcare 52

Lumoa

SEPTEMBER 10, 2018

Some experts say that you should be able to reply your customer within 5 minutes, others say within 24 hours. As a general rule, customers expect businesses to respond to their emails within an hour and three-quarters of online customers expect help within five minutes. What is real-time customer feedback?

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72