Lumoa

OCTOBER 15, 2023

Not only does it elevate your response and accuracy rates (oh, and here are a few extra ideas to boost those response rates even more), but it also provides a clearer picture of what’s happening at various customer touchpoints and segments of the customer experience. Lengthy surveys? They won’t cut it here.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

ECXO

JUNE 11, 2023

Define your brand values and messaging – having a clear set of brand values and messaging is essential to creating a consistent experience across all touchpoints. How do customers experience your brand – across touchpoints? What does your business stand for – what makes you unique? How does your messaging build trust?

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Zendesk

MAY 17, 2022

By collecting user feedback during key touchpoints, you learn whether you’re meeting—and hopefully exceeding—your audience’s needs. You can send CSAT surveys to your customers at any point during their journey, but the three most common touchpoints are: after a support interaction, after a purchase, and after onboarding. Hospitals: 69.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

ECXO

APRIL 13, 2023

Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. These include manufacturing and financial services. This can lead to a focus on short-term gains rather than longer-term CX investments.

Customer Experience 52

Customer Experience CX B2B B2C 52

Lumoa

SEPTEMBER 10, 2018

Asking for customer feedback in the right time and via the right channel will not only boost your response and accuracy rates ( here’re few extra ideas of how you can improve the response rates ), but also will help you to understand what’s going on in the different customer touchpoints and in the different segments of the customer experience.

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72

Help Scout

MAY 21, 2019

Along with being used in internal decision-making processes, your main value proposition is usually displayed boldly on your website, for example, and other customer touchpoints. Airbnb first became known as a leader of the sharing economy, disrupting the hospitality industry. Airbnb: belong anywhere.

Hospitality 40

Hospitality Hospitality Touchpoint Start-ups 40

Zendesk

MAY 3, 2021

Below, we break down high priority touchpoints by industry paired with a free deeper dive into the solutions, so that you can deliver great CX without breaking the bank. Manufacturing. 2021 looks brighter: 54 percent of manufacturing companies anticipate having more budget to invest in CX technology. Healthcare.

CX 52

CX Manufacturing Entertainment Healthcare 52