Designing a differentiated B2B experience – a 22 step challenge
ECXO
JUNE 11, 2023
CX design is no longer just about aesthetics. But, many European firms still have a long way to go to reach the levels of CX maturity seen in B2C. If you need to rethink your CX offer, or haven’t got started, time is not on your side. How do customers experience your brand – across touchpoints? This is urgent.
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