SurveySensum

JUNE 24, 2023

In simple terms, it is all about how happy customers are with your product or service, or the overall experience they had with your company. It measures how well a company meets or exceeds customer expectations and fulfills their needs and desires. Let’s say, you want to improve your customer service experience.

Business Growth 52

Business Growth Customer Satisfaction Net Promoter Score Text Analytics 52

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. This connection is a critical factor in driving customer retention and net promoter score improvements over time.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Think about it.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Lumoa

JANUARY 31, 2023

Setting up common customer experience targets across the organization keeps everyone aligned. Net Promoter Score® (NPS) Net Promoter System has been proudly called “ the only number you need to grow “ At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

InteractionMetrics

OCTOBER 14, 2021

Customize and strategize when, how, and where to use Net Promoter Score. Integrate CRM data into your customer survey campaigns–it’s the combination of who the customer is and their experiences that reveals the most insight. Test and refine the accuracy of your Text Analytics software.

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

InteractionMetrics

OCTOBER 14, 2021

Customize and strategize when, how, and where to use Net Promoter Score. Integrate CRM data into your customer survey campaigns–it’s the combination of who the customer is and their experiences that reveals the most insight. Test and refine the accuracy of your Text Analytics software.

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

InteractionMetrics

OCTOBER 14, 2021

Customize and strategize when, how, and where to use Net Promoter Score. Integrate CRM data into your customer survey campaigns–it’s the combination of who the customer is and their experiences that reveals the most insight. Test and refine the accuracy of your Text Analytics software.

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

SurveySensum

NOVEMBER 2, 2023

By paying close attention and learning from this gathered feedback, you can enhance your offerings and the overall customer experience, ensuring they meet and even exceed customer expectations. Why is Customer Feedback Important? Utilizing data analysis tools like Text Analytics software to identify trends and patterns.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

JANUARY 5, 2024

Address Common Concerns: By identifying common keywords, businesses can address recurring customer concerns, reducing support queries and improving overall customer satisfaction. Embracing a culture of adaptability and ongoing improvement ensures the knowledge base remains a valuable asset in catering to evolving customer expectations.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

JUNE 15, 2023

Although, the meaning of a ‘good’ score varies across industries and businesses, generally, a CSAT score Above 80% is considered awesome denoting your business has the highest number of satisfied customers. 60- 80% is considered good as this range suggests that your business has more satisfied customers. So far so good?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Lumoa

FEBRUARY 20, 2018

Setting up common customer experience targets across organization keeps everyone aligned. net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS?

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Customers expect nothing less. Know the latest call center trends.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

FEBRUARY 6, 2024

Unmet Expectations: Customers had expectations not fulfilled by the service: Communicate product capabilities and limitations and set realistic expectations during onboarding. Cancellation Reason Prompt: Requesting a reason for cancellation when customers initiate the process.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52