Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy.

Artificial Intelligence 52

Artificial Intelligence Retail Customer Service Predictive Analytics 52

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. In today’s hyper-competitive business landscape, understanding and meeting customer expectations is paramount for success.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

SugarCRM

DECEMBER 7, 2023

Manufacturing enterprises face different challenges than traditional retailers. For example, maintaining proper stock levels to meet customer demand or experiencing capacity dilemmas more frequently due to seasonality of sales, available employees, access to adequate equipment, or unexpected customer demands throughout the fiscal year.

Manufacturing 26

Manufacturing Sales Predictive Analytics CRM 26

Lumoa

NOVEMBER 7, 2022

According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. In fact, personalization is becoming so ubiquitous that customers rarely notice when it’s done right, but are put off when it’s missing or done wrong. #3

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. Personalized content highlights a brand’s understanding of the customer’s style.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Zendesk

SEPTEMBER 5, 2023

Customers expect seamless and personalized interactions that can keep up with the fast-paced, interconnected landscape of today’s digital world. Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178