Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 12, 2021

Delayed — Frequency of conversion data can take up to 24-48 hours in cases, delaying optimization and affecting ROI. Despite this, many Sprinklr customers have taken the opportunity to address some more structural elements on how they manage and use data across the organization. Telecommunications. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

Delayed — Frequency of conversion data can take up to 24-48 hours in cases, delaying optimization and affecting ROI. Despite this, many Sprinklr customers have taken the opportunity to address some more structural elements on how they manage and use data across the organization. Telecommunications. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65

SurveySensum

SEPTEMBER 14, 2020

Digital has become the new channel of interaction amongst the customers. . Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Empower them to handle 5x growth.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). This can leave your social strategy lagging and ineffective. Get started with competitive benchmarking. Executive strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Experience Investigators

AUGUST 3, 2021

But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138