Beyond Philosophy

JANUARY 7, 2023

Every so often, I get a chance to chit-chat with colleagues of mine about the future of customer experience. This time, my colleagues were pioneers in customer experience, Lou Carbone ( Experience Engineering.com) author of Clued In , and Joe Pine (StratgicHorizons.com) , author of The Experience Economy.

CX 89

CX Management Consulting Customer Satisfaction Customer Experience Management 89

ClearAction

SEPTEMBER 29, 2016

Advancing Customer Experience Expertise in CX Month optimizecx. Customers are the lifeblood of everyone’s food on the table. No matter what your income source is, it’s fueled by customers. CX Day is in the first week of October, founded by the Customer Experience Professionals Association ( CXPA ).

CXM 66

CXM CX Customer Experience B2C 66

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

Customer Satisfaction 89

Customer Satisfaction Technology Technology Customer Experience Management 89

Beyond Philosophy

DECEMBER 5, 2020

Ignoring emotion in your Customer Experience strategy is a big mistake and one you can’t afford to make. Emotions are a significant influence on customer behavior with implications for your customer retention, customer loyalty, and, perhaps most importantly, customer-driven growth.

Management Consulting 78

Management Consulting Customer Retention Customer Loyalty Start-ups 78

Beyond Philosophy

JANUARY 16, 2021

In addition to knowing what customers want, wouldn’t it also be great to know what works in Customer Experience Management? These ideas are the concept behind Customer Experience expert James Wallman , founder of the World Experience Organization (WXO). Please tell us how we are doing!

Management Consulting 80

Management Consulting CX Customer Experience Management Customer Experience 80

Beyond Philosophy

APRIL 17, 2021

Key Ideas to Improve your Customer Experience. We chose this topic for our new podcast series, The 10 Most Effective Ways to Influence Your Customer because it is foundational to Customer Experience management. Customer Experience Information & Resources.

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Beyond Philosophy

MARCH 23, 2023

Employee Experience is not a fad. We call it Employee Experience because it is alliterative and goes with Customer Experience. Sans that singularity, chances are you are employing humans, and ensuring they have a pleasant experience is essential. The key word here is “experience.” No problem.

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Sports Legal Start-ups Management Consulting 78