What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
Knowledge is power—especially when you’re looking to improve your customer experience. According to the Zendesk Customer Experience Trends Report 2022 , customer engagement is up 14 percent compared to last year. What is customer satisfaction score (CSAT)? NPS data is collected through a survey, too.
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