Bill Quiseng
MAY 31, 2023
Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Surely, George Washington. For starters, let me give you these simple definitions: Customer service is what you do for your customers. Customer experience or CX is how your customers feel about what you do.
Aquire
DECEMBER 16, 2021
Customer loyalty taps into who we are — a central part of our humanity is our desire to build connections, after all. Customers want to be able to trust brands and feel comfortable in doing business with them. And companies themselves simply wouldn’t exist without loyal customers helping them grow and thrive.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bill Quiseng
NOVEMBER 1, 2023
George Washington was the first President of the United States. Of course, George Washington. QUI TAKEAWAY: Customer service is what you do for your customers. Customer experience is how your customers feel about what you did. Customers pay for their experience, not your product or service.
Bill Quiseng
NOVEMBER 8, 2023
Surely, George Washington. For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course.
Beyond Philosophy
JANUARY 10, 2018
Researchers Claudia Custodio in London and Stephan Siegal at the University in Washington in Seattle specifically studied whether this advantage also made oldest children more likely to become CEO of a small or mid-sized company. and I am now CEO of a customer experience consultancy, Beyond Philosophy.
Taylor Reach Group
APRIL 25, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.
Beyond Philosophy
FEBRUARY 13, 2017
But it says quite a bit more, too, and none of it good about your Customer Experience. The presence of a tip jar reflects poorly on the Customer Experience. The Origins and Customs of Tipping. Make sure your Customer Experience exceeds your Customer’s expectations and is worthy of a good tip!
Expert insights. Personalized for you.
109 
Let's personalize your content