Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. At one company offsite, the role of customer experience was revealed to be a major strategic difference-maker for Florida Blue.

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48

Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. At one company offsite, the role of customer experience was revealed to be a major strategic difference-maker for Florida Blue.

Hospitality 47

Hospitality Hospitality Customer Experience Start-ups 47

Beyond Philosophy

NOVEMBER 25, 2021

However, if we see that one-out-of-five stars score from other customers, we know what to do. So, customer reviews have outsized importance for us when we are making our evaluations. . I live half my life in Sarasota, in Florida, where there are lots of thunderstorms, resulting in power failures. My Loss of Power.

Hospitality 78

Hospitality Hospitality CRM Legal 78

InteractionMetrics

JULY 22, 2019

For a market with huge impact and under tremendous scrutiny, you would expect medical organizations to take an interested, data-driven approach to measuring the patient experience (PX). From what I observe, when it comes to measuring the patient experience, good survey design is rare. Journal of Patient Experience , Apr 2016.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

For a market with huge impact and under tremendous scrutiny, you would expect medical organizations to take an interested, data-driven approach to measuring the patient experience (PX). From what I observe, when it comes to measuring the patient experience, good survey design is rare. Journal of Patient Experience , Apr 2016.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

1 to 1

FEBRUARY 25, 2021

and while there’s plenty of coverage about supply, distribution and clinical aspects, the customer experience side of vaccine rollout is often overlooked. We wanted to find out what it was really like, so we asked people with different circumstances about their end to end vaccine experiences.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26

Execs In The Know

MARCH 4, 2022

Enter customer journey analytics: a solution that eliminates data silos and combines otherwise segmented data to empower marketers to improve the customer experience throughout the entire customer journey, from end to end. Here’s what you need to know about customer journey analytics, its benefits, and how it works.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98