Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). Smart companies are spotlighting the employee experience, as much if not more, than they are on the customer experience. They have learned that it’s just as important to attract and keep good employees as it is to attract and keep customers.
SurveySensum
JANUARY 26, 2022
Top customer experience trends in 2022. Optimizing customer experience for mobile devices. Meeting customer expectations. Data-driven insights based on employee experience. Providing instant fulfillment for online customers. The switch from face-to-face customer conversations to an online forum.
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Zendesk
JANUARY 18, 2022
As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. There’s a real risk in delivering subpar experiences. The post 2022: The year of customer service-led growth appeared first on Zendesk.
Zendesk
APRIL 3, 2023
Competition in retail is razor-sharp today, and customers are more than willing to try a new brand if yours doesn’t live up to their expectations. Yet many retailers are willing to risk customer experience when under pressure to deliver profits. 10 effective strategies to improve retail customer engagement 1.
Hodusoft
JULY 12, 2021
It would lead to a 60% jump in customer service agents working from home, according to Gartner. Going by the outlook, software aiding in work from home will be a valuable addition for any business. Key features of HoduCC contact center software: Omnichannel . Remote Contact Center Software: How does it add business value?
Callminer
NOVEMBER 18, 2020
While gamification , call scoring and other strategies can help improve contact center agent performance, the first step is identifying the common behaviors that leave customers unsatisfied, frustrated and angry. The chances are high that it will result in a negative customer experience and subsequently damage your reputation.
SurveySensum
FEBRUARY 14, 2024
As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.
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