Qualtrics
APRIL 26, 2021
The Froedtert & the Medical College of Wisconsin health network is tackling the human side of healthcare. We interviewed Steve Basilotto, Senior Vice President and Chief Experience Officer at Froedtert Health, on his fearless approach to change and why he thinks healthcare needs a new way of thinking about patient experience. “One
Confirmit
SEPTEMBER 5, 2017
As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value.
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Taylor Reach Group
MARCH 26, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.
Callminer
AUGUST 1, 2017
Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.
TeamSupport
SEPTEMBER 21, 2018
It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. Businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service, but that they want to share that experience with others.
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