Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. The core purpose of utilizing a chatbot is not just about quick and instant response delivery but ensuring a delightful customer experience.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SurveySensum

DECEMBER 1, 2021

A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

ClearAction

JANUARY 14, 2015

One in four B2B firms has established processes for connecting data across customers' end-to-end experience with the company; 25% more are just starting this. One in four B2B firms integrates customer feedback sources; 29% more are just starting this.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

ClearAction

OCTOBER 25, 2018

Don’t leap to the conclusion that Marketing’s use of journey mapping, lifetime value and life cycle management make them the natural owner of Customer Experience Management. A 2017 CMO Council study 5 reveals that: Less than 10% of Sales leaders and CMOs view themselves as the owner of the customer experience.

Predictive Analytics 59

Predictive Analytics Touchpoint B2C Innovation 59

Beyond Philosophy

MAY 12, 2021

Then, Porte says, almost 80 percent of respondents said they still needed a unified view of customer engagement that uses customer feedback. Unfortunately, she says, it also means organizations are not building those enduring customer relationships, which create loyalty and stickiness to an organization. .

Customer Expectations 88

Customer Expectations AI Machine Learning Technology 88

ClearAction

SEPTEMBER 28, 2015

Predictive analytics is the Modeler’s domain, creating what-if scenarios for campaign strategies, customer segmentation, and many complex marketing decisions. Agile marketing is a favorite technique used by the Optimizer, where rapid iteration of a process, with customer feedback, allows improvements toward optimizing it.

Predictive Analytics 59

Predictive Analytics Customer Relationship Management Sales Innovation 59

ClearAction

SEPTEMBER 28, 2015

Focusing on the customers' goals can make a huge difference in what we can achieve through CXM. Second, it is the key to being more innovative, and more successful in launches. Patterns in customer experience data reveal trends, connections, and impetus to make a difference for the greater good. customer listening posts).

CXM 105

CXM Customer Experience VOC Customer Experience Management 105

ClearAction

SEPTEMBER 28, 2015

Predictive analytics is the Modeler’s domain, creating what-if scenarios for campaign strategies, customer segmentation, and many complex marketing decisions. Agile marketing is a favorite technique used by the Optimizer, where rapid iteration of a process, with customer feedback, allows improvements toward optimizing it.

Customer Acquisition 62

Customer Acquisition Predictive Analytics Government Customer Relationship Management 62

Qualtrics

FEBRUARY 26, 2019

Dun & Bradstreet has long been a top player providing commercial data, analytics, and insights for businesses. As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. That’s the behavioral aspect of analytics.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37