ClientSuccess

NOVEMBER 15, 2022

By prioritizing your customer relationships and following through on your commitments, you can build trust and bolster retention. Listen to Customer Feedback. We love the advice that Entrepreneur magazine gives on customer feedback. And when this starts from the top down, it becomes part of your company’s DNA.

Invoicing 74

Invoicing Legal Social Media Finance 74

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. At Square, I manage a product called Square Invoices.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Lumoa

MAY 21, 2018

In many organizations, marketing has an overall responsibility for the customer experience improvement initiatives and customer insights. Marketing needs to ensure that the customer feedback and insights are utilized across the whole organization, but at the same time its role is not limited to "traditional CX activities".

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130

SurveySensum

FEBRUARY 5, 2024

From the first login screen to your invoices, let your chosen colors show up in everything. Gathering Customer Feedback Your users hold the key to unlocking the perfect color palette! So, gather customer feedback through: Surveys : Ask targeted questions about preferred colors for elements like CTAs or dashboards.

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

Win the Customer

SEPTEMBER 21, 2020

It is to be noted that an effectively resolved complaint can turn an unhappy customer into a loyal one. This highlight the power of good customer service and support. Forever, the value of customer feedback cannot be understated. Facebook is unsurprisingly number 1 as a source of social traffic and sales.

E-commerce 52

E-commerce Sales Invoicing Social Media 52

Lumoa

MAY 21, 2018

In many organizations, marketing has an overall responsibility for the customer experience improvement initiatives and customer insights. Marketing needs to ensure that the customer feedback and insights are utilized across the whole organization, but at the same time its role is not limited to "traditional CX activities".

Customer Experience 64

Customer Experience Invoicing Finance Net Promoter Score 64

Intercom

APRIL 6, 2023

Fintech companies must be able to provide customers with prompt and efficient answers and services to win their business. As with any industry, it’s important to take the time to listen to customers’ feedback and make changes where possible to better address their needs. How can we be where our customers are?

Customer Service 59

Customer Service Finance Omnichannel Innovation 59