Customer Relationship Customer Relationship Management Data Entry Technology 
SugarCRM
MAY 25, 2023
When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.
SugarCRM
JULY 7, 2022
It has reshaped how business leaders think, how staff wants to work, and customer expectations. Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Customers recognize scenarios that are often beyond the normal limits of a company’s control.
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Fonolo
FEBRUARY 14, 2023
As technology gets smarter and more intuitive, so does the contact center that benefits from it. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. So you can imagine the sheer volume of data your call center collects on a regular basis.
SugarCRM
FEBRUARY 28, 2023
Such solutions heavily rely on customer relationship management (CRM) software in the business space. But with great volumes of data, there appears a new issue: data accuracy. Recent studies have shown that CRM data accuracy diminishes yearly by approximately 30%.
SugarCRM
DECEMBER 13, 2022
A Customer Relationship Management (CRM) platform gives multiple departments within your organization a complete view of their customers—sales teams use it to manage their pipelines, marketing teams use it to optimize campaign efforts, and support teams use it to view customer information and improve communications. .
SugarCRM
JANUARY 10, 2023
Sales automation provides a great way for companies to simplify repetitive, time-consuming tasks like data entry and customer communications. Sales automation is the technology that automates repetitive sales tasks so reps can focus instead on relationship building and closing deals. What Is Sales Automation?
Hodusoft
DECEMBER 28, 2022
Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. Therefore, FCR becomes a crucial metric for customer relationship management.
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