Intercom

FEBRUARY 15, 2023

Customer satisfaction is one of the most important considerations for any business. After all, a healthy business relies on happy customers – and if your customers aren’t happy, they probably won’t stick around. Find out how Intercom can boost your customer satisfaction metrics What does customer satisfaction mean?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Beyond Philosophy

DECEMBER 30, 2021

Customer satisfaction is at the worst point it has been for 15 years. People want positive experiences, so it’s up to businesses that want them as customers to provide them. Back when I started Beyond Philosophy, Customer Experience was not a thing yet. Customers are not satisfied with business as usual today. .

Artificial Intelligence 78

Artificial Intelligence Outlook Customer Satisfaction Start-ups 78

SugarCRM

MAY 11, 2023

Customer relationship management (CRM) solutions serve as a hub of this transformation and help organizations turn transformation investments into revenue. In addition to managing existing customer relationships, CRM platforms can also streamline the sales process and shorten sales cycles.

Manufacturing 26

Manufacturing CRM Construction Invoicing 26

SugarCRM

NOVEMBER 24, 2020

What percentage of your customers leave reviews? In a broad sense, customer relationship management software captures and analyzes data. Products like Sugar Sell zero in on individual consumers, tracking all aspects of current, past, or potential customers’ interactions with your company.

E-commerce 49

E-commerce Social Media CRM Outlook 49

Help Scout

MAY 25, 2021

When your business is small and you have a low volume of support requests, using a distribution list or shared Gmail or Outlook mailbox may be an effective way to handle customer service. However, it’s important to remember that distribution lists and shared mailboxes aren’t built for customer service.

Outlook 104

Outlook Start-ups Social Media Finance 104

SurveySensum

SEPTEMBER 11, 2023

Customer Experience This category is all about understanding your customers’ feelings and experiences with your product. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. NPS helps you gauge customer satisfaction and loyalty.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

JANUARY 26, 2022

The more the ease for customers to use your site or app on their mobile, the more time they are going to spend on it. This is one of the best ways to enhance the customer experience on an overall scale. Keep in mind that your customers do care about the outlook and design of the website on their mobile devices.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59