SurveySensum

JULY 19, 2023

Organize Engaging In-store Events Some retailers organize special events to enhance the customer experience. For example, Apple is known for hosting in-store events that offer customers unique and educational experiences. This level of interaction helps build a sense of community and strengthens the customer relationship.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Customer Bliss

APRIL 25, 2019

Jon informs us that when it comes to Box product updates, his team constantly educates the customer on new capabilities and functions; it’s important that customers get the most value out of the product. It’s an outbound, outward-facing view of the experience provided to customers.

B2B 68

B2B Sales Start-ups Voice of the Customer 68

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

MARCH 17, 2020

As the Q&A unfolded, it became clear that Hyundai Canada’s customer service game has been enhanced by an unconditional investment in people, in product, and in processes, which ultimately succeeds in building an unwavering brand ‘belief system’ and trust in “Hyundai, like Sunday.”. Talking to Don Romano is an education.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Intercom, Inc.

FEBRUARY 25, 2021

Six steps of the journey mapping process with Annette Franz, on Winning Digital Customers. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Plus I’ve had three stints on the client-side, working on customer experience strategy, or running the CX group there.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Taylor Reach Group

APRIL 25, 2018

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Lumoa

FEBRUARY 9, 2023

Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization. In the SaaS business, however, onboarding has become a very usual practice.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Qualtrics

OCTOBER 10, 2019

To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints. Multiple channels, one customer relationship. Finally, brands should be leveraging employee feedback to enhance the customer experience.

Retail 34

Retail Touchpoint Hospitality Hospitality 34

ClearAction

DECEMBER 31, 2017

Here are 4 prerequisites for preventing recurrence of customers’ chronic issues: 1st Prerequisite: Understand Customers’ Realities. (1) 1) Is your voice-of-the-customer (VoC) approach designed to make your whole company smarter than your competition about your customers’ realities? how to be in-sync with customers?

Customer Experience 54

Customer Experience VOC Non-Profits Customer Experience Management 54

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118