SurveySensum

JANUARY 9, 2024

It Encourages Gaming the Score Under pressure to maintain or improve scores, agents may manipulate customer feedback , pushing customers to provide higher ratings even if their experiences don’t warrant it. This could result in short-term gains but neglect the long-term goal of building meaningful customer relationships.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Intercom

SEPTEMBER 5, 2023

From swiftly handling common queries to assisting human agents in tackling complex issues, generative AI chatbots have swooped in and changed the game of customer support in just a matter of months. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency.

AI 52

AI ML Sentiment Analysis Scorecard 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Matthew Lyons is the Director of Content at Game Gavel. What is Matthew most passionate about?

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Matthew Lyons is the Director of Content at Game Gavel. What is Matthew most passionate about?

Customer Service 182

Customer Service Start-ups Education Gaming 182