Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Experience Investigators

APRIL 23, 2024

Customer Experience Management (CEM) is a strategic approach that focuses on proactively designing and delivering the entire customer journey to meet or exceed expectations. Ultimately, these efforts are prioritized to focus on enhancing customer satisfaction, loyalty, and advocacy in ways that achieve organizational goals.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Aquire

JANUARY 27, 2022

Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Actively seek feedback across the entire customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . He’s right! Agent development KPIs .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Zendesk

AUGUST 22, 2023

Determine the right metrics There are several customer experience key performance indicators (KPIs) that will shed light on how well your product fits into the market, including customer retention rate, growth rate, marketing success, and churn rate. If either one is lacking, your customers may be on their way out the door.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Totango

MAY 7, 2024

So, you need a revenue model that fosters long-term customer retention and high expansion rates. Customer Lifetime Value Sharing Customer Lifetime Value (CLV) across Sales and CS will focus both teams on retention—again, incentivizing Sales to only bring in accounts that CS can retain year after year.

Sports 98

Sports Sales Net Promoter Score NPS 98

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it? These are the three takeaways that stood out to me: 1.

Sports 94

Sports Customer Satisfaction Sales Healthcare 94