Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024
Totango
MAY 7, 2024
Customer Lifetime Value Sharing Customer Lifetime Value (CLV) across Sales and CS will focus both teams on retention—again, incentivizing Sales to only bring in accounts that CS can retain year after year. Net Promoter Score Net Promoter Score (NPS) measures customer satisfaction and is typically thought of as purely a CS metric.
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