Aquire
JANUARY 27, 2022
Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Actively seek feedback across the entire customer journey.
Fonolo
MAY 2, 2018
Luckily there are certain “hacks” that can not only help individuals get motivated, but entire teams; especially call center customer service teams since they’re pivotal in establishing and maintaining customer satisfaction. The growing sales and customer satisfaction numbers are sure to reflect that.
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Zendesk
OCTOBER 5, 2023
Founded in Osaka, Japan in 1906, Mizuno has since grown into an international brand supplying athletes around the world with exceptional sports equipment, sportsware, and accessories. Mizuno’s management principle is to “contribute to society through the advancement of sporting goods and the promotion of sports.”
Taylor Reach Group
OCTOBER 8, 2021
Sport Dinaco a distributor of footwear in Canada is the supplier of Lowa Hiking Boots. So, a call to the Lowa 800# put me in touch with their support department at Sport Dinaco. But she helpfully suggested that the retailer, Sporting Life, likely would have a copy. Sporting Life also didn’t have stock. Then do better.
InteractionMetrics
SEPTEMBER 13, 2023
McKinsey & Company reports that B2B companies score substantially lower on customer satisfaction than consumer companies. One reason B2B companies underperform on customer satisfaction is they are more complicated — with more moving parts — than retailers.
Fonolo
JULY 5, 2023
Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. Here are four concrete ways employees impact your brand’s customer perception. And things like sponsoring sporting events form associations in consumers’ minds.
Experience Investigators
MARCH 5, 2024
But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. C-Suite leaders say employee experience is the top priority when thinking about customer experience.
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