Aquire

JANUARY 24, 2022

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. By 2023, the banking, retail, and healthcare sectors will save 2.5 Collect Chat ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Already stressed customers would have been further pushed to their limits. Access to healthcare, medications and even food were impeded by the restrictions of the pandemic. .

AI 52

AI Machine Learning Customer Service Artificial Intelligence 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. And not just that. Remember SAP?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Intercom, Inc.

MAY 22, 2019

It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. That’s what I mean by customer-led. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Comm100

NOVEMBER 13, 2022

How does a chatbot use machine learning? With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. This is known as machine learning, since the bot can develop stronger answers over time according to real-world feedback. How do AI chatbots work?

AI 52

AI Healthcare Start-ups Machine Learning 52