Shep Hyken

NOVEMBER 2, 2021

Shep Hyken interviews Colin Shaw, co-host of the Intuitive Customer podcast and the Founder & CEO of Beyond Philosophy LLC , a customer experience consulting company that has been recognized by the Financial Times as ‘one of the leading management consultancies for the last three years in a row.?They

Customer Journey Map 69

Customer Journey Map Management Consulting AI Technology 69

Intercom

FEBRUARY 16, 2023

Throughout its history, retail has been punctuated by a great deal of technological advancements, and many have been quick to call each a revolution. The six Cs – cost, convenience, category expertise, curation, community, and customization – are like ingredients to help businesses build meaningful relationships with customers.

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Beyond Philosophy

MARCH 16, 2023

With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? However, their MBA program has many middle- to senior-level management types who use technology to tackle this problem.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

JANUARY 12, 2022

Or if your car could tell you that you need to take it in for transmission service? Sound like a futuristic take on product technology? Here are a few more of the key moments in the discussion: 05:04 Goebel describes how he views IoT and what that means for product technology and the VoP. Follow Colin on LinkedIn and Twitter.

VOC 78

VOC Management Consulting Technology Technology 78

Beyond Philosophy

OCTOBER 16, 2021

In this episode, I debate with Customer Experience critic Alex Mead , Chief Customer Service Experience Officer, about how we Customer Experience influencers are doing everything wrong. 02:12 Mead shares his work experience and how he ended up as a self-described Customer Service Experience advocate.

Management Consulting 68

Management Consulting Contact Center Customer Experience CX 68

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Our favorite chart: Report #2: Contact Center Technology Survey. It’s not for lack of material!

Contact Center 57

Contact Center Technology Technology CRM 57