Aquire

JANUARY 24, 2022

By 2023, the banking, retail, and healthcare sectors will save 2.5 billion customer service hours by adopting chatbots. Chatbots will save banking, retail, and healthcare industries $11 billion annually by 2023. Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Healthcare: 10%.

Customer Service 85

Customer Service Healthcare AI Artificial Intelligence 85

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives. QuestionPro.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It specializes in customer experience management.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52